Terms of service

Last Updated: 5th July, 2026
Effective Date: 3rd February, 2025

Welcome to Kaka Bawa Sons. We appreciate your trust in our products. By using our website and making a purchase, you agree to the following terms and conditions, designed to ensure a smooth shopping experience for all our customers.

1. General Terms

By accessing our website or placing an order, you acknowledge and accept these terms. We may update our terms from time to time, and any changes will be reflected on this page along with an updated "Last Updated" date.

2. Product Information & Accuracy

We make every effort to provide accurate product descriptions, images, specifications, availability, and pricing. However, occasional errors may occur. Product colors, finishes, sizes, packaging, and appearance may vary slightly due to photography, screen settings, supplier updates, or manufacturing differences. If we identify an error after you place an order, we reserve the right to correct it, contact you for confirmation, or cancel the order if necessary. In such cases, we will notify you and process a full refund if payment has already been made.

3. Pricing & Payment

All prices are listed in Pakistani Rupees (PKR), unless another currency is displayed on the website. Prices may change without prior notice. Any applicable taxes, shipping charges, or additional fees will be displayed at checkout where applicable. We accept payment via Cash on Delivery, Bank Transfer, Visa/MasterCard Debit & Credit Cards, and UPaisa, JazzCash, Easypaisa, Raast & other digital wallets. Payment must be completed before order processing and dispatch unless Cash on Delivery is selected and approved.

4. Bulk Orders & International Customers

Bulk or wholesale orders are subject to a minimum order quantity/value, which will be communicated at the time of inquiry or checkout. For international orders, customers are responsible for any import duties, taxes, customs charges, or destination-country fees applied upon arrival — these are not included in our listed prices or shipping charges.

5. Order Processing & Cancellation

Orders are subject to availability and confirmation. If an item is out of stock, we will notify you promptly. We reserve the right to cancel orders due to pricing errors, stock unavailability, incorrect customer information, suspected fraudulent activity, payment issues, courier limitations, or other valid reasons, with a full refund issued if payment has already been made. Cash on Delivery orders, particularly high-value orders, will be verified by phone, SMS, or WhatsApp within 48 hours of order placement. Orders that cannot be verified within this window may be cancelled.

6. Shipping & Delivery

We strive to process and deliver orders as quickly as possible. Estimated delivery times may be provided at checkout or shared after order confirmation. Delays caused by courier companies, weather conditions, public holidays, strikes, customs clearance, incorrect addresses, or unforeseen circumstances are beyond our control. Customers must provide accurate shipping details, as Kaka Bawa Sons is not responsible for delivery issues arising from incorrect or incomplete addresses.

7. Returns & Refunds

Our Return & Refund Policy outlines the conditions under which products can be returned, exchanged, or refunded. Please review it [here]. Returned items must meet the conditions in that policy; products that are used, damaged after delivery, missing packaging or accessories, or returned outside the allowed window may not qualify.

8. Intellectual Property Rights

All content on the Kaka Bawa Sons website — including images, text, logos, product descriptions, graphics, banners, icons, videos, and website design — is the property of Kaka Bawa Sons or its respective content owners and is protected under applicable copyright and intellectual property laws. Unauthorized use, copying, reproduction, modification, or distribution of our website content is not allowed without written permission.

9. A Quick Word on Liability

We stand behind the quality of what we sell, and our goal is always a smooth, worry-free experience for our customers. In plain terms: if something goes wrong, our responsibility is limited to the value of the product you purchased — we can't be held responsible for indirect losses (like a missed event or inconvenience) caused by delivery delays or third-party services. The full details are below.

10. Limitation of Liability

Kaka Bawa Sons is committed to providing quality products and reliable service. We are not liable for any indirect, incidental, special, or consequential damages arising from the use of our products, website, courier services, or third-party services, or from delivery delays or inability to use purchased products. Our maximum liability for any product is limited to the amount paid for that product.

11. Privacy, Cookies & Analytics

Your personal information is important to us. Please review our Privacy Policy [here] to understand how we collect, use, store, and protect your data. Our website uses cookies, analytics tools, pixels, and similar technologies to improve website performance, understand customer behavior, personalize your shopping experience, and support marketing activities. By continuing to use our site, you consent to this use as described in our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising out of or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Lahore.

13. Contact Us

For any questions, order support, returns, bulk enquiries, or concerns, please reach out to our customer support team:

Email: kakabawasons@hotmail.com

Phone: 0320 94040000